The Repair process:
1) The Estimate
The first step in the repair process is compiling a written estimate of the visible damage. One of our skilled estimators will inspect your vehicle, and record all of the visible damage to your car. This data is entered into our computerized estimating system, which generates the preliminary estimate. * Please note that there may be other hidden damage which will not be found until your car is disassembled.
2) Insurance Approval
Once the preliminary estimate is completed, our estimator will present it to the responsible insurance company for approval. The insurance company will then determine if the vehicle is repairable. If so, our estimator will then finalize all details of the initial repair, and place the first order for parts.
3) Meticulous Disassembly
of your vehicle
Next, your vehicle is meticulously disassembled by one of our highly trained technicians to determine if there is any hidden damage, or if any inner structure repairs are required. If necessary, any additional parts will be ordered. The insurance company may wish to re-inspect the vehicle at this point in the process.
4) Receipt of Parts:
Our parts team will immediately order the parts for your vehicle upon receiving the preliminary estimate, and then again after the revised estimate. Once the entire parts order has arrived, the parts are verified for correctness. The parts are then delivered to the body technician, and the physical repairs to your car will begin.
5) Structural Repair:
If required in the repair of your vehicle, the structural repairs are performed first. Using our state of the art computerized laser frame measuring system, the unitized body (or frame) is returned back to factory specifications.
6) Body Repair:
The body team will then replace any necessary panels, and perform all required metal refinishing. At this point in the process, your vehicle will begin to “come back to life” as the new sheet metal is installed and properly aligned.
After all body and structural repairs are complete, the painting process begins. First, all necessary panels are carefully prepared for painting. Then, one of our highly skilled painters will apply the paint color and clear coats, restoring your car’s finish back to factory standards.
The body team will then reassemble all of the parts that were removed from your car, or in need of replacement. A thorough check of all the vehicles’ systems is performed at this stage of the repairs.
After reassembly, the vehicle is completely cleaned to remove any accumulated dust (a necessary evil to the repair process). The vehicle is then road tested to verify that everything is working properly. Finally, the vehicle goes through our three step quality control process to ensure all repairs to your vehicle have been performed to our high standards.
The delivery of your completed vehicle is the last step in the repair process. When you arrive to pick up the vehicle, the detailed bill is explained, and the final paperwork is completed. A walk around is performed to show the repaired areas, and to verify that the vehicle has been returned to its pre-accident condition.