Your rights as a consumer:
We at Southern Auto Body believe that our customers should be made aware of their rights with regards to having their vehicle repaired under an insurance claim. Below you will find a few highlights (in layman’s terms) from the legal code, followed by links to the Virginia Legal Code that pertains to this topic.
Your consumer rights:
1.You have the right to choose your own repair shop. Your insurance company cannot require you to go to a specific repair shop. Furthermore, your insurance company cannot pressure you into using a particular repair shop, as this violates anti-steering laws.
2.There is no law requiring you to obtain more than one estimate or appraisal for vehicle repair.
3.You have the right to leave your vehicle at our facility, and ask the insurance company to inspect your vehicle there. Some insurance companies may ask you to visit their drive-in claims center before having the work done, but they cannot require that you do so.
4.You have the right to insist on Original Manufacturer’s Parts being used in the repair of your vehicle, unless specifically stated otherwise in your insurance policy.
5.You do not have to accept the insurance companies’ appraisal of damage. Check the “Appraisal Clause” in your policy on how to resolve any differences.
Links to Legal Code of Virginia: